Office Furniture Options, Inc. – Terms and Conditions of Sale for Desks, Keyboards, and Files (Pedestals) Office Furniture Options, Inc. 5135 South Town Drive New Berlin, WI 53151 Phone: 1-262-754-3570 Order Placement Office Furniture Options, Inc. requires that all orders be submitted in writing to avoid errors and/or duplication. Sales of all Office Furniture Options, Inc. products are made only on the company’s standard terms and conditions of sale, unless modified in writing by an authorized Office Furniture Option, Inc. representative. Orders received at Office Furniture Options, Inc. after 4:00 pm CST will be processed the following business day. Order Acknowledgement Office Furniture Options, Inc. diligently issue order acknowledgements via e-mail within 24 hours of purchase order receipt. If you do not receive an acknowledgement within 24 hours, please call Office Furniture Options, Inc.’s Customer Service department to determine the reason; Office Furniture Options, Inc. may not have received your order, or we may have questions that are delaying order entry. PLEASE CHECK ACKNOWLEDGEMENTS FOR ERRORS IMMEDIATELY UPON RECEIPT. The order acknowledgement [process is designed to ensure protection for both the buyer and the seller. Office Furniture Options, Inc. strongly urge the buyer to make sure the acknowledgement accurately reflect the intended purchase. Order Discrepancies Office Furniture Options, Inc. will not be held responsible for extra costs due to errors resulting form purchase order inaccuracies. If and when a discrepancy is detected on the purchase order or acknowledgement, all corrections must be received in writing before further order processing can occur. Lead-Time Lead-times may change without notice. Stated lead-times will not commence until purchase order is actually entered into our system. Office Furniture Options, Inc. is not responsible for delays caused by order discrepancies or late receipt of C.O.M. items. Standard lead-time is 5 – 15 business days from receipt of an order. Changes, Cancellations Orders nay not be changed, corrected or canceled, in whole or in part, after Office Furniture Options, Inc. has issued its order acknowledgement, without the written consent of an authorized Office Furniture Option, Inc. representative. Key-Alike Service Key-alike service is offered free of charge provided the key-alike request is associated with an order for a matching quantity of cabinets. Additional key/core sets, master and core keys are available for a nominal charge. All Office Furniture Options, Inc. products are keyed randomly prior to shipment. Special cores and keys are shipped separately, to be changed –out in the field. PAYMENT TERMS Orders are invoiced at the time an order is placed and payment is due before the product is shipped. Office Furniture Options, Inc. reserves the right to modify or establish special credit arrangement for any customers at any time. All prices are effective August 1, 2006, and are subject to change without notice. Taxes All sales, use, Excise and other applicable taxes are the purchaser’s responsibility and will be invoiced to the purchaser. If the purchaser claims an exemption from such taxes, it shall be the purchaser’s responsibility to furnish an appropriate exemption certificate to Office Furniture Options, Inc. Standard Packaging All Office Furniture Options products are packaged with industry standards and common carrier requirements. Metal pedestal products are individually boxed and labeled with Styrofoam corner guard inserts, palletized and shrink-wrapped. Lateral file and storage product packaging consists of corrugated top and bottom trays, corner guards, palletized shrink-wrapped and labeled. Shipment and Delivery Freight is included in the pricing unless otherwise noted. All shipment are FOB original manufacturer location, free to destination in continental United States, except where minimum order sizes are charged for freight. Shipments outside contiguous 48 states will be freight collect from exit port. Office Furniture Options, Inc will select the mode and carrier of shipment. • Partial shipments may be necessary and are at the discretion of Office Furniture Options, Inc. • Office Furniture Options, Inc cannot guarantee the time of delivery. • Any charges resulting from late deliveries beyond Office Furniture Options, Inc. control are not the responsibility of Office Furniture Options, Inc. • Ship dates contained in order acknowledgements are estimated and not guaranteed by Office Furniture Options, Inc. Special Shipping Instructions Office Furniture Options, Inc. will accommodate special shipping/delivery requests whenever possible. The purchaser will be responsible for any and all extra costs incurred by reason of Office Furniture Options, Inc. complying with a special shipping request. “Some” examples of special requests that may cause extra charges: • special carrier • inside delivery • expediting, re-routing, delays causing carrier storage • truck load delivery times after 3:00 pm • delivery times outside normal business hours including weekends and holidays • exact, narrow scheduling window, ie: elevator time The maximum amount of tome allowed for off-loading from trailers is 3 hours. Carrier costs associated with any additional delivery time will be charged to the purchaser. Any additional charges that result from the purchaser failing to accept a shipment as agreed upon will be the responsibility of the purchaser. Storage and Returns Office Furniture Options, Inc. will not accept returned goods, nor will Office Furniture Options, Inc. hold produced orders for later shipment. Weekly storage fees will be the responsibility of the purchaser on any delayed shipment of produced order. Claim Policy It is the purchaser’s responsibility to examine goods upon receipt and to notify Office Furniture Options, Inc. customer service with any concerns. Any claims against Office Furniture Options, Inc. for apparent defects, errors or shortages, must be made by the purchaser within five (5) working days after any delivery. Failure by the purchaser to make any claim against Office Furniture Options, Inc. within five (5) days shall constitute acceptance of the goods and waiver of any apparent defects, errors or shortages. Freight Damage Claims Office Furniture Options, Inc. terms are FOB New Berlin, WI, Ludington, MI. or Beton, TX., which means the risk of loss or damage shall pass to the purchaser when the carrier picks up the shipment at any of these locations. Office Furniture Options, Inc. is not responsible for damage that occurs in transit. All Office Furniture Options, Inc. products are carefully inspected prior to shipment. The carrier signs for all goods received in apparent good order. I t is the buyer’s responsibility to inspect goods upon receipt for both apparent and concealed damaged. In the rare instance where shipping damage is found, we ask the purchaser NOT to refuse shipment. Accepting shipment will give Office Furniture Options, Inc. more opportunities to remedy the situation through parts (fronts, glides, keyboard platforms) replacement and within the guidelines of the stated terms. Claim and Replacement Policy In the case of documented shipping damage, Office Furniture Options, Inc., will file a claim with the carrier on the buyer’s behalf and issue a no charge product or part replacement only if the buyer meets the following conditions: • Product is shipped via an Office Furniture Options, Inc. designated carrier. • Accept the shipment • Retain packaging • Inspect the shipment and document damage on the bill of lading • Contact Office Furniture Options, Inc. immediately upon discovery and documentation of damage Failure of the purchaser to meet these conditions will prevent Office Furniture Options, Inc. from obtaining carrier reimbursement and thereby require Office Furniture Options, Inc. to charge full price for product replacement. Concealed Damage Policy Concealed damage (damage discovered after acceptance with no bill of lading documentation) should be reported to Office Furniture Options, Inc. immediately upon discovery. Please retain packaging and request carrier inspection immediately. Carrier liability ceases 15 days after receipt of shipment. Office Furniture Options, Inc. will investigate on a case by case basis. In any case, Office Furniture Options, Inc. assumes no liability beyond the 15 day carrier liability and reserves the right to apply no remedy and/or various remedies dictated by individual event circumstances. The buyer may make NO DEDUCTION UNDER ANY CIRCUMSTANCES resulting from freight claims when settling invoices with Office Furniture Options, Inc. Regional Pricing Office Furniture Options, Inc. reserves the right to adopt regional discount programs and small order handling fees to address the freight cost impact applicable to each geographic region. A buyers pricing structure will be determined by shipping destination. Small Order Handling Fee Office Furniture Options, Inc. reserves the right to access a nominal handling fee on small orders to address small order costs and regional freight cost impact. Service Please contact Office Furniture Options, Inc. with any service concerns, Monday thru Friday, 8:00 am to 5:00pm, CST. Contact Office Furniture Options, Inc. at: Office Furniture Options, Inc 5135 South Towne Drive New Berlin. WI. 53152 V: 262-754-3570 F: 262-754-3577 E-mail: info@ofo-inc.com