Office Furniture Options, Inc. – Terms and Conditions of Sale for Seating Office Furniture Options, Inc. 5135 South Town Drive New Berlin, WI 53151 Phone: 1-262-754-3570 RETURNED GOODS Each Office Furniture Options, Inc. product is custom made to Office Furniture Options, Inc. customer’s desired specifications and therefore is not returnable. Any exception must have prior written approval from Office Furniture Options, Inc. and will incur up to a 50% restocking fee. CANCELLATIONS Cancellations received 7 to 10 days prior to the scheduled ship date will be subject to a cancellation fee of up to 25%. Cancellation received less than 7 days prior to the scheduled ship date will be subject to a cancellation fee of up to 50%. SHIPPING INSTRUCTIONS Freight is prepaid on orders of $3,500 net or more and allowed for regular ground transportation to a single destination within the 48 contiguous states. On orders less than $3,500 net, a freight charge of $35 will apply. Legal title of merchandise passes to the buyer upon acceptance by the carrier. Please indicate the “Ship To” destination address on your purchase order. SHIPPING PRODUCT FULLY ASSEMBLED Office Furniture Options, Inc. can ship your seating fully assembled when requested. Add $55.00 price per chair and indicate “Set-Up” on your purchase order. PALLETED FREIGHT Office Furniture Options, Inc. will ship your order on pallets at upcharge per your request. Contact Office Furniture Options, Inc for more information. FREIGHT CLAIMS Office Furniture Options, Inc. will do everything possible to replace the damaged goods, but the new order will handled under regular terms and conditions. The customer must obtain credit for the original damaged goods/shortages directly from the freight company. When filing a claim with the transportation company, several things should be kept in mind: Be timely (within 15 days – beyond this, it is extremely difficult to recover costs.) Check all cartons on site/time of delivery and note any damage/shortage on freight bill or express receipt, and then have carrier and customer sign freight bill or express receipt, be specific as possible (include model number on label, position of damage, and any other information that will help the freight company verify the claim. Save the carton. SEATING WARRANTY Lifetime: Structure and frame (izzyseating, SuperiorSeating); pneumatic lift (HAG only) 10 Years: Structure and frame (HAG only; control mechanism; pneumatic cylinder; base, arms, and arm pads. HAG H09 Tex Uni and Tex Stripe upholstery, HAG H09 Inspiration mesh back; Maxell Flexweave mesh. 5 Years: Caster/glides, foam cushions, exposed wood, Paige mesh back. 3 Years: izzytextiles, Maxwell seat pads. SHIPPING WARRANTY REPLACEMENTS/PARTS Freight for all warranty shipments is prepaid and allowed for regular ground transportation to a single destination within the contiguous states and Washington DC.